From Support Function to Strategic Enabler
The roles of administrators, secretaries, and personal assistants are no longer merely administrative functions. In modern organizations, they are internal frontliners who determine the speed, accuracy, and quality of support provided to both internal and external stakeholders. OTP Academy’s proposal positions these roles as part of Service Excellence with Emotional Intelligence, specifically for administrative staff, support functions, and internal/external service roles
This program helps participants understand that high-quality support is not just about fulfilling requests, but also about building trust, creating a sense of comfort, and ensuring smooth workflows. Through Emotional Intelligence and a service mindset, participants learn to become the support system that is needed—not just one that is asked for.
This program helps Administrators, Secretaries, and Personal Assistants to:
- Improve communication skills and empathy
- Manage work-related stress more professionally
- Delivering fast, accurate, and impactful service
Through an Emotional Intelligence approach, participants will develop to become:
✔ More confident in interactions
✔ More proactive in assisting stakeholders
✔ Better able to create positive service experiences
